FAQs
Home > FAQ
FAQs
Home > FAQ
What should I expect during my first visit?
The best – and only – way to find out which treatment is right for you is to consult with Dr Allan. He will listen to your needs, examine you, review your scans and provide you with educated advice. Dr Allan will provide advice as to whether surgery is the appropriate treatment and will discuss with you the pros and cons, risks and expectations. If you have questions, we encourage you to ask them.
Should family or friends attend?
Contemplating surgery on the brain or spine can be difficult to face alone. We recommend that you bring with you a family member or friend to act as a support person and to ask questions you may not have thought of. It’s always important for loved ones to have a clear idea of what is occurring before treatment begins.
Are my medical records kept private and confidential?
Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Dr Allan and his staff abide strictly by the Privacy Act.
Read more about our privacy policies
What about your fees?
Read full details about our fees here.
What about health insurance cover?
We will give you an estimate of your gap prior to your operation. Please note it is your responsibility to ensure your health fund will adequately cover your operation.
We recommend you contact your health fund to confirm your level of cover and its currency as soon as you can.
What payment methods do you accept?
Bank cheque, personal cheque, cash, credit cards (MasterCard and Visa), EFTPOS and direct deposit are acceptable means of payment.
What should I expect during my first visit?
The best – and only – way to find out which treatment is right for you is to consult with Dr Allan. He will listen to your needs, examine you, review your scans and provide you with educated advice. Dr Allan will provide advice as to whether surgery is the appropriate treatment and will discuss with you the pros and cons, risks and expectations. If you have questions, we encourage you to ask them.
Should family or friends attend?
Contemplating surgery on the brain or spine can be difficult to face alone. We recommend that you bring with you a family member or friend to act as a support person and to ask questions you may not have thought of. It’s always important for loved ones to have a clear idea of what is occurring before treatment begins.
Are my medical records kept private and confidential?
Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Dr Allan and his staff abide strictly by the Privacy Act.
Read more about our privacy policies
What about your fees?
Read full details about our fees here.
What about health insurance cover?
We will give you an estimate of your gap prior to your operation. Please note it is your responsibility to ensure your health fund will adequately cover your operation.
We recommend you contact your health fund to confirm your level of cover and its currency as soon as you can.
What payment methods do you accept?
Bank cheque, personal cheque, cash, credit cards (MasterCard and Visa), EFTPOS and direct deposit are acceptable means of payment.
